What is the check-in and check-out policy at Crowne Plaza Chester By Ihg?
Check-in is at 15:00 and check-out is by 11:00.
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Crowne Plaza Chester By Ihg – A Favorite for Families in Chester
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Key details
About the Hotel
Trinity Street, Chester, CH1 2BD,
- Close to Chester Rows
Great
8.3
8.5
3.0
4.2
4-star Chester hotel with indoor heated pool and spa facilities
Leisure and Wellness
The hotel provides an
Rooms and Accommodations
Each room includes
Dining
Business and Events
The hotel offers
Location and Nearby Attractions
Highlights
Leisure: Indoor heated pool, hot tub, sauna, steam room
Rooms: Egyptian cotton bedding, aromatherapy kits, Club Lounge access
Dining: Stables Bar & Grill with Welsh hill views, room service breakfast
Meetings: Space for up to 600 guests, dedicated Meetings Director
Location: 5 min to Chester Cathedral, 15 min to Chester Zoo
Parking: On-site parking available for a daily fee
“Crowne Plaza Chester emphasizes accessibility to the city's attractions, placing guests within easy reach of Chester Racecourse and the shopping district. The hotel stands out for its comprehensive wellness facilities, including an indoor heated pool and spa, complemented by diverse on-site dining options and a dedicated meetings director, which makes it, in my opinion, a solid choice for both leisure and business trips.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Premium Queen Room2 persons22 sq. feet1 King-size bedAir conditioningBathtubroom details
- Premium Queen Room View Lounge Access2 persons22 sq. feet1 King-size bedAir conditioningBathtubroom details
- Standard Queen Room2 persons19 sq. feet1 King-size bedAir conditioningBathtubroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Sports trainer
Guest Parking
- Private parking is possible on site at GBP 10 per day.
Services
- Room service
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- BBQ facilities
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Head massage
- Full body massage
- Foot massage
- Shallow end
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Indulge in a delightful array of dining options at the Crowne Plaza Chester, where local flavors meet European influences in a warm, family-friendly setting. From hearty British dishes to innovative takes on classic recipes, enjoy a culinary experience that highlights fresh local produce and casual elegance.
Crowne Plaza Chester By Ihg Location
Trinity Street, Chester, CH1 2BD,
Explore Chester
Local Highlights
Chester Cathedral
4 minutes' walk
A stunning example of Gothic architecture, Chester Cathedral offers guided tours and serene gardens, plus a vibrant cafe.
The Grosvenor Museum
10 minutes' walk
A comprehensive museum showcasing local history and art. Features hands-on exhibits and free admission.
Chester Castle
6 minutes' walk
Historic castle with impressive architecture and exhibitions detailing local history. Amazing views from the towers.
River Dee
11 minutes' walk
Picturesque river perfect for leisurely walks, boat trips, and picnics along its scenic banks.
Chester Golf Club
6 minutes' walk
An 18-hole golf course providing a relaxing environment for both beginners and pros. Affordable green fees apply.
Dewa Roman Experience
5 minutes' walk
Interactive reenactments of Roman life. Ideal for families looking to engage with history. Pre-booking recommended.
Chester Cathedral Falconry and Nature Gardens
14 minutes' walk
A tranquil garden featuring various birds of prey with shows available. Great for relaxation amidst nature.
Chester Racecourse
16 minutes' walk
A thrilling venue for horse racing events, offering social experiences and fine dining during race days.
The Stables Bar & Grill
1 minute' walk
A relaxed atmosphere serving classic British dishes and grill items. Great for families and casual dining.
Olive Tree Brasserie Chester
3 minutes' walk
Features Mediterranean cuisine with a vibrant atmosphere. Known for fresh ingredients and stunning presentations.
MD's Restaurant
2 minutes' walk
Offers a fine dining experience with locally sourced ingredients. Reservations recommended for peak times.
Stile Napoletano
3 minutes' walk
Delivers authentic Neapolitan pizza in a lively setting. Popular among both locals and visitors.
Chester Comedy Club
15 minutes' walk
Host to regular stand-up comedy shows. A great option for a fun night out. Check the schedule for events.
Live Jazz Nights at The Crowne
0 minutes' walk
Regular jazz nights offering live music in an elegant setting. Reservations for prime seating are advisable.
Theatre in the Park
19 minutes' walk
Outdoor performances in Grosvenor Park during summer with a variety of shows suitable for families.
The Bouverie Bar
10 minutes' walk
A trendy bar with craft beers and a cozy ambiance. Regular quiz nights and live music add to the fun.
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site at GBP 10 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at affordable prices.
Pets
Pets are not allowed.
Languages
English, German, French, Spanish, Hungarian, Romanian, Polish, Russian, Turkish, Hindi
Year renovated:
2007
Number of floors:
7
Number of rooms:
161
Former name
Chester Moat House Hotel
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show more
Pros
Friendly staff
Comfortable bed
Good shower
Excellent breakfast
Perfect location
Cons
Tired furniture
Awkward kettle
Unsafe entrance
Guest reviewsbased on 2902 reviews
Zoe from United Kingdom
Standard Room
3 nights in November 2025
|
Reviewed: January 24, 2026
9.4/10
Lovely Stay in a Standard Room!
perfect selection leisure pool helpful staff nice bath
The breakfast had a perfect selection and wonderful views. The leisure pool facilities really please, and I enjoyed the pool. The staff helped me, and they are very nice. I found a big room with a nice bath.
The TV remote did not work very well. I could not use the TV properly.
Facilities
9/10
The swimming pool is fantastic, I enjoyed it so much! Spa facilities are great too. The leisure pool offered good relaxation for everyone.
Dining
10/10
Breakfast included many choices and attentive staff. Staff constantly checked if customers were happy and food was replenished. Views during breakfast give you a great mood.
Location
9/10
The location is excellent. The hotel is some minutes' walk to the main street. It is in a very convenient spot. You can walk to shops easily.
Service
10/10
The staff are polite and friendly. Nothing is too much trouble. Check-in was super easy with polite staff. The staff are attentive, constantly checking on customers.
Rooms
9/10
The room was spacious and included a fridge and tea and coffee. The bathroom was nice and clean. I slept very well there. The bed gave a good rest.
0 Helpful
|
Penelope from United States
Family with children
Standard Queen Room
3 nights in November 2025
|
Reviewed: January 16, 2026
6/10
underwhelming stay
uncomfortable pillows hot room
the location was good and central.
i booked a room with a sofa bed but did not receive it. the room was uncomfortably hot the entire night. pillows felt lumpy too.
0 Helpful
Louise from France
Standard Queen Room
3 nights in November 2025
|
Reviewed: January 13, 2026
9.0/10
fantastic central getaway
stylish decoration good breakfast central location relaxing swim
The bar and restaurant looked great, stylishly decorated with a nice feel. the breakfast was also very good (i especially liked the omelets!). i found the location perfect, just a short walk into the centre. the swimming pool was a bonus. I enjoyed a relaxing swim.
the car park felt small and was seemingly unmonitored , only a minor issue.
Dining
9/10
I enjoyed the breakfast selection. It was varied and fresh, with something for everyone. the restaurant also has attentive staff and a very pleasant atmosphere. a chef made omelets upon request.
Facilities
9/10
the hotel includes a leisure club with a clean and well-kept pool. i noted the jacuzzi, sauna, and steam room are available to guests. the spa offers a range of treatments as well.
Rooms
8/10
my standard queen room felt very clean and spacious with comfortable furnishings. the decor throughout the hotel was nice and created a relaxing vibe. i found the bed comfortable.
Location
10/10
the hotel's location offers easy access to the city's attractions, shops, and restaurants. i was able to walk to the historical part of the city in under ten minutes. the convenience was amazing.
0 Helpful
|
Joy from United Kingdom
Single
standard queen room
4 nights in November 2025
|
Reviewed: January 04, 2026
9/10
a lovely stay
comfortable bed food varieties
The swimming pool and facilities ARE great. i liked the bed, it was comfortable. breakfast was enjoyable. I loved all the varieties of food available.
i did experience a surprise this hotel is rated four stars. my room seemed dated, had an awful smell, and felt a bit shabby.
Facilities
9/10
the hotel features a lovely swimming pool, a well-equipped gym, and a sauna. i noticed the gym includes several treadmills and stationary bikes. the pool area has many loungers and a shaded section.
0 Helpful
|
Louise from United Kingdom
Standard Queen Room
4 nights in November 2025
|
Reviewed: December 15, 2025
9/10
fresh fruit selection central location indoor pool
the breakfast was great. i especially liked the fresh fruit selection. the location is really central, a short walk to shops and restaurants. the pool was also a bonus (i used it every day!).
the gym equipment looked a bit worn.
0 Helpful
Charles from United Kingdom
Single
Standard Queen Room
3 nights in October 2025
|
Reviewed: December 12, 2025
8.7/10
Satisfactory Stay
great choice fresh presentation heated swimming pool helpful staff
The breakfast had great choice and fresh presentation. The heated swimming pool, sauna, and steam room were clean. Every staff member were courteous. Housekeeping staff were helpful.
The car parking is limited, also used by people not residents.
Service
9/10
Staff friendliness was amazing from check-in. Staff in the restaurant were helpful too. I noticed excellent service throughout all areas.
Dining
9/10
The breakfast buffet provided a variety of options. I liked the fresh food and presentation. The dining area remained clean and well-kept.
Facilities
8/10
The swimming pool was clean and heated well. The sauna and steam room were in proper working order. I saw the gym looked good also.
0 Helpful
|
Lawrence from Canada
Standard Queen Room
4 nights in November 2025
|
Reviewed: November 28, 2025
9.5/10
Gym and Pool facilities are excellent!
excellent equipment pool facilities good worker
The gym got a high recommendation and I see why! The equipment is excellent. Pool facilities looked to be well looked after. Jess, the gym worker is great at her job! She socialized so well and managed the gym and pool!
I booked a Christmas meal. It was pricey! The vegetables tasted undercooked. The potatoes were undercooked too, I found.
Location
9/10
The hotel is near the city centre. Guests can easily explore attractions. There is also convenient access to local shops. Public transportation options are available close by.
Dining
10/10
The Stables restaurant has a good atmosphere. Food choices are delicious. The hotel offers a breakfast buffet with variety. The breakfast includes hot and cold items.
Facilities
9/10
The hotel has a swimming pool and spa facilities. There is a gym with modern equipment for workouts. Saunas and a hot tub are accessible to guests. The hotel provides parking.
Service
10/10
Staff members are helpful and cute. They are responsive to guest requests. The reception provides support with check-in. Cleaning staff maintains neat rooms daily.
0 Helpful
|
Show more reviews
FAQs
About Crowne Plaza Chester By Ihg
Is breakfast included in the stay at Crowne Plaza Chester By Ihg?
Breakfast is available for an additional charge of £16.
What amenities are offered in the rooms at Crowne Plaza Chester By Ihg?
Rooms feature a flat-screen TV, soundproof windows, a mini-bar, and a coffee maker.
What leisure facilities are available at Crowne Plaza Chester By Ihg?
Guests can enjoy an indoor heated pool, a spa, a sauna, and a fully equipped fitness center.
How far is Crowne Plaza Chester By Ihg from Chester Cathedral?
The hotel is just a 5-minute walk from Chester Cathedral.
What dining options are available at Crowne Plaza Chester By Ihg?
The hotel offers an on-site restaurant serving British cuisine and a lounge bar.
How far is Crowne Plaza Chester By Ihg from Chester Zoo?
Chester Zoo is less than a 15-minute drive away.
What are some nearby restaurants to Crowne Plaza Chester By Ihg?
Nearby restaurants include The Stables Bar & Grill, Olive Tree Brasserie Chester, and Stile Napoletano, all within 0.5 km.
Does Crowne Plaza Chester By Ihg offer business services?
The hotel features meeting rooms suitable for conferences and business events.
What locations of interest are near Crowne Plaza Chester By Ihg?
Nearby attractions include Chester Zoo, Chester Cathedral, and Grosvenor Shopping Centre.
What accessibility options are available at Crowne Plaza Chester By Ihg?
The hotel offers accessible rooms and facilities for guests with disabilities.
How far is Crowne Plaza Chester By Ihg from Liverpool John Lennon Airport?
The hotel is 43 km from Liverpool John Lennon Airport.
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